tatsukage ✭✭
August 19 in Store Information and Policy
Today I bought an open box Asus rog strix x670e-f but it won't boot and instantly give orange memory debug light. This is the only open box motherboard of its type at my local store. I also got the 2 year protection plan. What are my exchange options because I don't think I'm eligible to trade it for a new board of the same model.
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m0sh ✭✭
August 19
You also have the option to contact Asus for warranty.
I've had 3 mobos I've sent to Asus. Two was exchanged. One was returned saying it was working when they tested it and sure enough when I retested it was working as well.
But since you bought the 2 year protection plan, IDK.
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PaulL admin
August 19
Hi! Can you confirm what debug light is lit? Usually it will have small text next to it such as DRAM, BOOT, VGA, or CPU
https://community.microcenter.com/discussion/15178/open-box-motherboard-not-working
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tatsukage ✭✭
See AlsoSamsung Galaxy Z Fold6 Unlocked 5G - Silver Smartphone; GSM/CDMA; 12 GB RAM/256 GB Storage; 7.6'' Foldable Dynamic LTPO - Micro CenterMicrocontainer User Guide | Red Hat Product DocumentationHere’s what’s happening to the Fry’s Electronics store in PhoenixThe UPS Store | Ship & Print Here > 3057 Nutley StreetAugust 19
https://community.microcenter.com/discussion/comment/56422#Comment_56422
It is the orange DRAM light
https://community.microcenter.com/discussion/comment/56418#Comment_56418
I just want to get my pc up and running asap so I'll see if i can make it back to microcenter after work
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PaulL admin
August 19
https://community.microcenter.com/discussion/comment/56427#Comment_56427
Can you try using one RAM stick at a time in each of the channels to see if it POSTs? It would be stick 1 in slots 1,2,3,4 and stick 2 in slots 1,2,3,4.
Regarding the return, these boards have a 15 day return policy. If you are looking to purchase different board you would be provided an in store credit, for the amount you bought this, to use towards another purchase.
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tatsukage ✭✭
August 19
https://community.microcenter.com/discussion/comment/56431#Comment_56431
I've tried every permutation of my 2 ram sticks and the 4 slots, all have the same result.
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https://community.microcenter.com/discussion/comment/56432#Comment_56432
Very rare to have both RAM sticks be faulty but not entirely impossible. Have you cleared CMOS as well? Here is a guide for how: https://www.asus.com/support/faq/1030210/#:~:text=There%20is%20a%20CLR_CMOS%20button,enter%20the%20BIOS%20to%20reset
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PaulL admin
August 19
I will be heading out for the night soon so I am going to create you a ticket here to make sure you get the support you need!
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tatsukage ✭✭
August 19
https://community.microcenter.com/discussion/comment/56441#Comment_56441
My cpu and memory were working fine earlier that day, i just upgraded my motherboard mostly because i wanted the clear cmos button on the back
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PaulL admin
August 20
https://community.microcenter.com/discussion/comment/56442#Comment_56442
If the issues are persisting even after all of this, it is likely that the board will be defective. I recommend bringing this in to exchange.
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tatsukage ✭✭
August 20
https://community.microcenter.com/discussion/comment/56458#Comment_56458
Tes the board was the problem. I couldnt get the board i wanted so I settled on the asus prime x670e pro wifi
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PaulL admin
August 21
I am very sorry to hear that! If there are any issues with the new board feel free to reach back out here or contact our support team at support@microcenter.zendesk.com
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